Contact Support
Need help? Our support team is available 24/7 to assist you with any questions or issues.
Email Support
For general inquiries and support requests:
Response time: Usually within 24 hours
Account Issues
For account-related problems including:
- Login difficulties
- Password reset
- 2FA recovery
- Account verification
Security Concerns
Report security issues or suspicious activity:
For urgent security matters, include "URGENT" in the subject line.
Before Contacting Support
To help us assist you faster, please:
- Check our FAQ page for answers to common questions
- Have your registered email address ready
- Prepare a clear description of your issue
- Include any relevant screenshots or transaction IDs
Important Security Notice
UZX support will NEVER ask you for:
- Your password
- Your 2FA codes
- Your private keys or seed phrases
- Payment via cryptocurrency to "unlock" your account
If anyone claiming to be from UZX asks for these, it is a scam. Report it immediately.
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